Terms & Conditions

TERMS & CONDITIONS and COACHING DISCLAIMER

The Coaching Disclaimer and Terms and Conditions below apply to all coaching and mentoring services provided by Anke Lasserre or any other authorised representative of FamilyFlow Pty Ltd (“the Coach” or we/ us/ our), to any individual or organisation (you or “the Client”) and constitute the contract for the service to be provided by the Coach for the Client.

The term ‘coaching’ as here used covers parenting coaching, life coaching, personal coaching and personal development and where applicable includes mentoring or supervision services provided for the Client or others.

In the spirit of good practice, when you are purchasing coaching services from the Coach, you will be asked to confirm that you have read and agreed to the Coaching Disclaimer and the Terms & Conditions below, and that you wish to proceed.

COACHING DISCLAIMER

In signing up for coaching sessions with the Coach, you acknowledge the following:

I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care, or any form of therapy, and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counsellor or a medical professional.

For legal purposes, I understand that coaching is currently an unregulated industry and that my Coach is not “licensed“ by any Australian body, even though the sessions may take place in Australia.

I understand and agree that I am fully responsible for my own and my family’s well-being during my coaching sessions and beyond, including my choices and decisions.

I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my Coach, to assist me in achieving such goals and understand that results are not guaranteed.

I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child or elder abuse or neglect, or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement be limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

I understand that the use of technology is not always secure and I accept the risks to confidentiality in the use of email, text, phone, Skype, WhatsApp, Zoom and other technologies.

I hereby release, waive, acquit and forever discharge the Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by the Coach as a result of the advice given by the Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to accept this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.

TERMS & CONDITIONS

Cancellation Fees & Charges

Fees and charges for any products and services provided the Coach are subject to change from time to time. All active clients will be notified of any changes either in writing or over the phone, prior to their next session. All coaches who deliver coaching sessions are entitled to charge a cancellation fee in accordance with this Legal Statement. These fees are structured as follows;

Less than 24 hours before booked coaching session - failure to notify your Coach about a need to cancel – 50% charge of the pre-arranged session cost (or 1-hour session if duration was not pre-determined).
Failure to show up for your booked coaching session – 100% charge of the pre-arranged session cost (or 1-hour session if session duration was not pre-determined).

As coaches we appreciate that there may be some unforeseen circumstances which require short term cancellations. It will be at the discretion of your coach whether or not they charge you a fee as outlined above. Rescheduling a session rather than cancelling will be taken into consideration at the time.

About Using This Website and Our Services

By using this website and by attending any of our coaching services, workshops, or programs, you are accepting all the terms and conditions of this legal and disclaimer notice. If you do not agree with anything in this notice you should not use our website or attend any coaching sessions, programs or other services provided, such as workshops and information sessions, provided by Anke Lasserre or any authorised representative of FamilyFlow Pty Ltd.

While every effort is made to ensure that the content of this website and our coaching forms, verbal coaching tools, materials and data presented verbally, online or in print form are accurate, the website and all services are provided “as is” and FamilyFlow makes no representations or warranties of any kind, express or implied, in relation to the accuracy, usefulness or completeness of the information provided. While the content of this site and the material presented during any of our services is provided in good faith, the use of this website is entirely at your own risk and we do not warrant that the information will be kept up to date, will not be misleading unintentionally, or that this site will always be available for use.

We do not warrant that the servers that make this website available will be in error, have a virus or be bug free and you accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.

Nothing on this website or anything presented during any coaching service should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site and our information or services.

Neither FamilyFlow nor the registered proprietor of FamilyFlow, nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any incidental, indirect, consequential, special or punitive damages or losses of any kind that you or others might suffer, or any damages, interruptions or losses whatsoever, including, without limitation, those resulting from or leading to loss of profit, loss of contracts, goodwill, health or wellbeing, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website, our services, or any linked websites.

Exceptions

Subject only to any responsibility or liability implied by law which cannot be excluded, FamilyFlow is not liable to the Client for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the extent possible, to the supply of the goods or services again, the repair of goods, or the payment of the costs of having the goods or services repaired or supplied again.

Licence To Use This Website and Our Coaching Services

By using this website or any of our coaching services that may have been delivered either face to face or online, via individual or group environments, you agree to the exclusions and limitations of liability stated in this Legal Statement and accept them as reasonable. Do not use this website or our coaching services if you do not agree that they are reasonable.

If any of the points in this disclaimer and legal notice are found to be unenforceable under applicable law that will have no bearing on the enforceability of the rest of this document.

Material on this website, including text and images, coaching materials and tools used or presented during any coaching session, or as part of a coaching program or group workshop, or sent to the recipient via email or mail is protected by copyright law and is copyright to FamilyFlow Pty Ltd unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use.

Prior written consent of the copyright holder must be obtained for any other use of material.

No part of this site, or the material provided to you during a coaching session, program or workshop may be distributed or copied for any commercial purpose or financial gain.

All intellectual property rights in relation to this website are reserved and owned by FamilyFlow Pty Ltd.

Links to Other websites and Products

Links to other websites are provided for the convenience of users. We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites, or the reliability, quality or effectiveness of any products provided through external websites. A link to an external site does not imply an endorsement of the views, information, services or products provided or held by such websites.

FamilyFlow Pty Ltd is not responsible for the privacy policies or practices of any such third party.

Law and Jurisdiction

This disclaimer notice shall be interpreted and governed by Australian law, and any disputes in relation to it are subject to the jurisdiction of the courts in Western Australia.

Updating this statement

FamilyFlow Pty Ltd reserves the right to revise, amend or update the Coaching Disclaimer and Terms & Conditions from time to time by posting a new version on this website at any given time. It is recommended that you check this page occasionally to ensure you are familiar with any changes.

About Us

This website is owned by the Sirium Trust trading as FamilyFlow Pty Ltd . ABN. 14 231 056 399.

If you have any questions about our privacy policy, or our terms and conditions or treatment of your personal information, please contact us:

FamilyFlow@gmx.com or 0406 783 873